Refund & Cancellation Policy – Alchemize Life

1. Overview

Alchemize Life offers coaching and personal development services. Your time and our time are both valuable. This policy explains how refunds, cancellations, and rescheduling work so that we can hold clear and fair boundaries.

2. Single Sessions – 24 Hour Rule

When you book and pay for a 1:1 session (such as a coaching, mindset, or hypnotherapy session), your space in the diary is reserved just for you.

• Rescheduling: You may move or reschedule your session up to 24 hours before the booked time, subject to availability.
• Cancelling: You may cancel your session up to 24 hours before the booked time and request a refund or a credit, as set out below.
• Less than 24 hours’ notice: If you cancel or request to move a session with less than 24 hours’ notice, the session fee is normally non-refundable and may be treated as a missed session.
• No-shows: If you do not arrive for your session and do not contact us, the session is counted as used and no refund is given.

In rare cases of emergency or serious illness, we may, at our sole discretion, offer a reschedule or partial credit.

3. Packages, Programs & Bundles

For multi-session packages, programs, or bundles (for example, a set number of sessions over a period of time), you are reserving a bigger block of time and support.

• Unless stated otherwise in writing, payments for packages and programs are non-refundable once the first session, module, or call has started.
• If you wish to stop part-way through a package, we may offer a partial credit or transfer, at our sole discretion, but we are not obliged to do so.
• Individual appointments inside a package follow the same 24-hour rescheduling and cancellation rule as single sessions.

4. Workshops, Groups & Events

For group circles, workshops, classes or special events:

• If you cancel with more than 48 hours’ notice, we may offer a refund or a credit towards a future event, depending on the event details.
• If you cancel with less than 48 hours’ notice, or do not attend, the fee is usually non-refundable.
• If Alchemize Life needs to cancel or move a group event, you will be offered a new date, an alternative service, or a refund/credit.

5. How Refunds Are Processed

If a refund is approved, it will usually be:

• Processed via the same payment method you used to pay, where possible.
• Issued within a reasonable time after we confirm the refund.
• Exclusive of any bank, payment provider, or currency conversion fees, which are outside our control.

Any time-limited promotions or discounts are not guaranteed to apply again if you book a new service later.

6. When We May Cancel or Reschedule

Very occasionally, we may need to move or cancel a session or event due to illness, emergency, or other unforeseen circumstances.

• We will contact you as soon as we reasonably can.
• You will be offered a new date/time, or, where appropriate, a refund or credit.

7. No Guarantees & Responsibility

Refunds are about booking and attendance, not about guaranteed results. Because coaching and personal development depend on many personal factors, we cannot and do not promise any specific outcomes, changes, or timelines.

By booking and paying, you accept that you are responsible for your own participation, choices, and progress.

8. Changes to This Policy

We may update this Refund & Cancellation Policy from time to time. When we do, we will update the “Effective date” at the top of this page. The new policy will apply to bookings made after the update.

9. Contact Us

If you have any questions about this policy or you need to discuss a booking, please contact:

• Business name: Alchemize Life
• Email: [email protected]
• Website: www.rietajongbloed.co.za